Knowledge Base

The Knowledge Base feature allows you to create and manage documentation articles for your users.

Creating Knowledge Base Articles

1. Navigate to Knowledge Base in the admin panel

2. Click Create New Article

3. Fill in the article details:

   • Title: Clear, descriptive title (required)
   • Content (details): Detailed explanation with formatting (optional)
   • Type: Select article type/category (optional)

4. Click "Create" to save the article

Managing Articles

Article List

• View all knowledge base articles
• Search articles by title or content
• Edit or delete articles

Editing Articles

1. Go to Knowledge Base
2. Click "Edit" on the article you want to modify
3. Update the title, content, or type
4. Click "Save" to update

Deleting Articles

1. Go to Knowledge Base
2. Click "Delete" on the article you want to remove
3. Confirm the deletion

Article Features

Available Fields

• Title: Article title
• Content (details): Article content/body
• Type: Article type/category (optional)

Search and Navigation

Users can:

• Search articles by keywords (searches title and content)
• Browse articles by type
• View article details

Best Practices

• Use clear, concise titles
• Include step-by-step instructions
• Add screenshots and examples when helpful
• Keep content up-to-date
• Use consistent formatting
• Organize articles by type