Knowledge base

Articles

• Account & security

  Resetting your password

  How to regain access if you're locked out.

• Account & security

  Troubleshooting login issues

  Quick checks before you contact support.

• Account & security

  Keeping your profile and contact details current

  Where to update your name and email.

• Marketplace & purchases

  Understanding products vs custom development

  Two ways to work with us.

• Marketplace & purchases

  How to browse products and evaluate fit

  What to check before buying.

• Marketplace & purchases

  Checkout, payment, and order confirmation

  What happens after you pay.

• Marketplace & purchases

  Licenses, usage rights, and where to get help

  Regular vs Extended, and activation limits.

• Support, tickets & post-purchase

  Opening a support ticket

  How to get the fastest resolution.

• Support, tickets & post-purchase

  Understanding ticket statuses

  What each status means.

• Support, tickets & post-purchase

  Choosing ticket priority

  Low, Normal, High, or Urgent.

• Support, tickets & post-purchase

  Downloads, documentation, and product updates

  Where to find files and docs after buying.

• Custom services & consulting

  When to choose custom development instead of a product

  Signs a bespoke build is the right call.