Help
Support that outlasts checkout. Self-service first. Humans when you need them.
Get help with your account, an order, or a product you've purchased.
Guides
Popular help articles
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Account & security
Resetting your password
How to regain access if you're locked out.
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Account & security
Troubleshooting login issues
Quick checks before you contact support.
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Account & security
Keeping your profile and contact details current
Where to update your name and email.
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Marketplace & purchases
Understanding products vs custom development
Two ways to work with us.
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Marketplace & purchases
How to browse products and evaluate fit
What to check before buying.
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Marketplace & purchases
Checkout, payment, and order confirmation
What happens after you pay.
Questions
Frequently asked questions
What is Softentra?
A marketplace for licensed, production-ready web applications — plus custom development when an off-the-shelf product isn't the right fit.
How do I purchase a product?
Browse the catalog, add a product to your cart, and check out with Stripe or PayPal. Your license and download are available immediately after payment.
What do licenses cover?
A Regular license covers one live domain. An Extended license (where available) covers products you resell to your own clients. Each license has an activation limit shown on the product page.
Where do I download my purchase and find my license?
Go to your account dashboard, then Licenses or Downloads — every past purchase and its license key is listed there.
How do I get help after buying?
Open a support ticket from your account. You can also browse each product's documentation, linked from the product page.
What payment options are available?
We accept payment via Stripe (cards) and PayPal.
Support
Still stuck?
Open a ticket if you have a purchase or license question, or send a general message if you're not sure where to start.