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Frequently asked questions
Answers about products, purchases, licensing, and support.
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What is Softentra?
A marketplace for licensed, production-ready web applications — plus custom development when an off-the-shelf product isn't the right fit.
How do I purchase a product?
Browse the catalog, add a product to your cart, and check out with Stripe or PayPal. Your license and download are available immediately after payment.
What do licenses cover?
A Regular license covers one live domain. An Extended license (where available) covers products you resell to your own clients. Each license has an activation limit shown on the product page.
Where do I download my purchase and find my license?
Go to your account dashboard, then Licenses or Downloads — every past purchase and its license key is listed there.
How do I get help after buying?
Open a support ticket from your account. You can also browse each product's documentation, linked from the product page.
What payment options are available?
We accept payment via Stripe (cards) and PayPal.
How do I reset my password?
Click "Forgot your password?" on the login page and follow the emailed reset link.
What is your refund policy for digital products?
Since licenses unlock a digital download immediately, refunds are handled case by case — open a support ticket or contact us and we'll take a look.
Who do I contact if my question is not listed here?
Reach out through the contact page — we read every message and usually reply within one business day.
Support
Still have questions?
Our support team is here to help — or start with a ticket if you have a purchase or license question.